TAM Services
Our experience. Your peace of mind.
Sophos Technical Account Managers (TAM) act as a proactive, trusted advisor, and primary point of contact for all technical matters. TAMs work closely with your team, building an in-depth understanding of your environment, security needs, and ongoing activities.
Service offerings
Advocacy and tailored guidance
Off-the-shelf security solutions alone are rarely enough to meet the unique needs of complex environments. A TAM ensures your feedback, requirements, and challenges are heard and considered when shaping Sophos products and services. They advocate on your behalf — bridging the gap between your priorities and Sophos development teams to deliver meaningful outcomes.
Proactive support and problem solving
Security threats are not always predictable, but your response can be. TAMs take a proactive approach, identifying risks and inefficiencies before they disrupt your operations. Through regular system health checks, telemetry reviews, and tailored recommendations, they help you stay ahead of potential issues — minimizing downtime and preventing security incidents from escalating.
Regular communications and planning
Cybersecurity is not a “set-and-forget” function. TAMs work with your team to continuously refine and optimize your security infrastructure to meet evolving threats and business requirements.
Incident management, enhanced issue resolution and business continuity
Security isn’t just about preventing threats — it’s about enabling business continuity. When critical incidents happen, every second counts. A TAM acts as your single point of contact, taking ownership and coordinating resources across Sophos teams to resolve problems as quickly as possible.
How to get in touch with us
- For general questions, contact a Sophos representative.
- For help with implementation or configuration, check out Sophos’ professional service offerings.
- For technical questions, contact our support team, available 24/7.