Sophos Support

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Start a discussion, ask/answer a question, subscribe to a blog, and interact with other Community members.

Join the Community

Sophos Support

You can get help with your Sophos product in many different ways. Please reach out to customer support.

Contact Sophos support

Documentation

Read Documentation

Product Setup and Configuration

KNowledgebase

Knowledge Base

Solutions to Known Issues

Techvids

Techvids

Product Support Videos

Status

Sophos Central Status

Check Central Downtime & Outages

Contact Us

Contact Us

Support Cases & Live Chat

Rapid Response

Rapid Response

For Malware and Ransomware

Product Support

Sophos Firewall

XG Firewall

Sophos Endpoint

Intercept X

Sophos Managed Threat Response

Sophos Cloud

Cloud Optix

Sophos Central

Sophos Email

Sophos Wireless

Sophos Server

Sophos Phish Threat

Sophos Mobile

Sophos Encryption

Additional Resources

Training and Accreditation

Sophos Training

As a Sophos Customer, you can attend our courses and webinars to stay up to date.

Professional Services

You’ve invested a lot of resources to get the best IT security — make the most of it.

Become Certified

As a Partner, you can become a Certified Engineer, Architect, or Sales Consultant.

24/7 support

Support Plans

Our support plans range from basic technical support to direct access to senior support engineers.

Submit a Threat

Send us a sample of a suspicious file or email and our Research Labs will analyze it.

Manage Alerts

Control which Sophos product notifications get sent to your mobile device.

Sophos Trust Center

Learn how Sophos delivers cybersecurity products and services you can trust: for our business, for your business, and from large enterprises to individual home users.